As consumers, we encounter ourselves exposed to so many options and offers from hotels and accommodation places every day to enjoy a different experience.
We always pay attention to the view, the hotel facilities, the places around the area and the plans we might organize while we stay there.
In addition, we also think about the comfort of the room and expect to have a restful and fantastic night’s sleep, not knowing all the thought and engineering behind the construction of the luxurious mattress beneath us.
As simple as a mattress might look, it could change our experience as guests from a total success to a literal nightmare.
It is incredible to see the industry response evolving into a 100% customer experience focus. This perspective allows them to align their brand values with the experience, architecture, and interior design to express their identity and what they can offer; it is more than just accomodating guests.
To ensure those unforgettable sleeping experiences, hotels are now introducing a new element: customized and handmade mattresses.
These unique products echoed the type of property, brand guidelines, and brand positioning.
As David Sappupo, director of Comfort Sleep, explains, “Our expertise allows us to determine the type of mattress that will best suit our hotel customers. We want to offer a well-made product that will provide the expected feel.”
The combination of knowledge of the bedding industry and the understanding of each hotel brand will ensure a unique and exclusive mattress, with luxurious elements and style, with the possibility to convert a prospective customer into a hotel brand advocate.
The best part of this new trend is that now hotels are finding a new way to expand the experience for their customers. For example, some of the accommodation centers offer their customers the possibility of getting their mattresses and buying them for their bedrooms.
The opportunity is now available if you are after that “hotel experience” in your house. Luxurious and well-built mattresses are now a “dream come true.”
The best mattress
The best sleep I've had with this mattress, and that's a fact.
Jason - 07 April, 2021
World Class! Elegant, stylish and absolute comfort. Mattress meant a dream sleep in comfort and peace. Love it!
Jennifer - 18 February, 2021
Extremely happy with my mattress. The customer service was excellent, and they have a great range of mattresses. Definitely would ...
Stephanie - 10 January, 2021
A great experience
Recently purchased this brand and had a great experience with the store and the Comfort Sleep bed. They store we ...
Natalie - 02 October, 2021
Best Bedding Company
One of the best bedding companies in Australia! My brother bought a mattress from him 11 years ago and it ...
Yahya - 05 March, 2019
Mattress is simply fantastic, can't fault it. Excellent service, Australian made and locally owned company. Have referred many people to ...
Nicholas - 24 November, 2021
I couldn't be happier
What a difference a great bed can make! After doing a lot of research and then testing many in stores ...
Carmen - 19 December, 2020
Making Australia's best mattresses.
Making Australia's best mattresses.
Michael - 02 August, 2021
Great service friendly staff excellent bedding
Paolo - 24 July, 2021
Great bed, Great customer service, no fuss mattress delivery. Would recommend 10/10
Hongchen - 10 January, 2021
We bought a Sealy mattress a few years ago and decided to change mattresses as my partner was constantly ...
Ash - 12 March, 2021
Love the Service
Love the customer service. Before the mattress was delivered I was consistently contacted to be provided updates.
Chung - 22 May, 2021
Exceptional beds and exceptional service.
Siradore - 17 September, 2021